Terms & Conditions
1. Identification of the website owner and product supplier:
1.1. The owner of the website and supplier of products sold in the online store is ALFASTANDARD – INVESTMENTS, UNIPESSOAL LDA., with headquarters at Rua Esteva Fernandes, N.º 14, Casais de Baixo 2050-360 Azambuja, and with NIPC 515973181, hereinafter designated “ALFASTANDARD”.
1.2. User Information:
Telephone: +351 218 860 169.
Email address: shop@athomelabtesting.pt
2.1. The use of the website, whether through simple navigation or through the establishment of a commercial relationship with ALFASTANDARD through its online store, gives you the status of User and implies acceptance, fully and without reservation, of all provisions included. in these Terms and Conditions as well as in the Privacy Policy , in force at each time you access the website.
2.2. These Terms and Conditions are applicable to all Users of the website, including, without limitation, visitors, customers and others not specifically identified.
2.3. The contractual proposal regarding the purchase and sale of products sold by ALFASTANDARD in the online store is aimed only at people of legal age with full capacity and who, therefore, can be responsible for the commitments resulting from the purchase and sale of products sold by ALFASTANDARD.
2.4. If the User does not agree with these Terms and Conditions in their entirety, they should not access the website or the features and services associated with it, namely the online store. In particular, making any and all purchases through the online store depends on acceptance of these Terms and Conditions, so if the User does not accept them, they will not be able to make purchases through it.
2.5. By accepting these Terms and Conditions, the User makes this acceptance on their personal behalf and/or the organization they represent (if applicable). When placing orders through our online store, the User declares that they are over 18 years old, guaranteeing that they have full legal capacity for the acts they perform and the necessary powers to carry out this acceptance. Furthermore, by accepting these Terms and Conditions, the User expressly declares that they will not use the website and the functionalities and services associated with its use, for any illegal and/or illicit purposes.
2.6. ALFASTANDARD reserves the right to change these Terms and Conditions at any time and without prior notice, so the User must consult the Terms and Conditions before each use of the website and associated features and services, in particular, before each use from the online store.
2.7. Without prejudice to the provisions of the previous paragraph, any changes to the Terms and Conditions subsequent to the confirmation of any order do not bind the User in relation to such order. The Terms and Conditions in force on the date of confirmation of each order will apply.
2.8. ALFASTANDARD guarantees the security of the account within the security measures expected and appropriate for platforms such as the website and its online store.
2.9. ALFASTANDARD is not responsible for losses resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or the provision of services to Users.
2.10. Under no circumstances may ALFASTANDARD and/or its representatives and employees be held responsible for any damages that may arise, even accidentally, from the malfunctioning of the website, in any capacity and for whatever period of time such malfunctioning continues, or for any damages caused by reproduction, use or exploitation.
2.11. Violation of the provisions of these Terms and Conditions by the User constitutes grounds for its termination by ALFASTANDARD. In any case, violation of the provisions of these Terms and Conditions by the User, regardless of whether it is resolved or not, always entitles ALFASTANDARD to compensation for all resulting losses. Furthermore, ALFASTANDARD reserves the right to, at its discretion, terminate the use of the website and its functionalities and services by the User in question, with or without notification to the User.
3. Customer Registration on the website
3.1. Mere access to the website is not subject to registration. However, to take advantage of all the website's features and services, the User must register as a customer.
3.2. Registration on the website is carried out by creating a User account, filling in the form with the requested data.
3.3. However, if the User only wishes to make a purchase in the online store, without registering as a customer, he or she may provide only the requested data.
3.4. The User is responsible for the veracity, completeness and legality of the data provided, either at the time of registration or for the purpose of making purchases in the online store, as well as for updating them. Under these terms, the User will be solely and exclusively responsible for any false or inaccurate statements made and, consequently, for compensating ALFASTANDARD for all losses that it suffers as a result of non-compliance with this provision.
3.5. All content entered into the User's account, as well as all activity that takes place therein, are the responsibility of the User, and there is no obligation on ALFASTANDARD's part to monitor the content or (non)compliance with any of the User's responsibilities, namely to comply with obligations towards other Users or towards national authorities.
3.6. ALFASTANDARD does not have access to or knowledge of the password defined by the User for the purpose of accessing the website, and the User is responsible for ensuring the confidentiality of the password and guaranteeing its safekeeping and good use, as well as complying with good practices relating to security of your account (in particular, changing your password regularly and avoiding connections via networks open to the public). As such, ALFASTANDARD cannot be held responsible for losses arising from the loss or misuse of the password defined by the User.
4.1. The website offers a wide range of products for purchase through the online store. All of these products are illustrated with photographs and indicating their essential characteristics and are available, without distinction, for purchase by Consumers or Professionals.
4.2. ALFASTANDARD has made every effort to ensure that the information presented on the website and in its online store is free from typographical errors and, whenever these occur, ALFASTANDARD will correct them as soon as possible. Likewise, ALFASTANDARD will make its best efforts to keep the information relating to the products contained on the website and in the respective online store up to date.
4.3. At any time, ALFASTANDARD may change, delete or move any information on the website and in its online store, without the need for prior notice, particularly information relating to products, prices, promotions, offers, commercial conditions and services.
4.4. The User hereby expressly accepts and agrees with the following:
a) The photographs presented on the website are for illustrative purposes only, and the User must carefully and fully read the information on the essential characteristics of the products that are described on the website. If in doubt, contact ALFASTANDARD in order to obtain any additional information;
b) All products for sale on the website are subject to existing stock, without prejudice to ALFASTANDARD's efforts to present updated information regarding product availability;
c) ALFASTANDARD will not assume responsibility for any discontinued items;
d) The prices and products available on the website are only valid for commercial transactions carried out through the online store.
4.5. The information made available on the ALFASTANDARD website and in its online store does not eliminate the need to consult the label of these products upon receipt by the User, and the User must always read the list of ingredients, recommendations for use and/or conservation, warnings, as well as all mandatory and/or voluntary information on the Product before using or consuming it, and ALFASTANDARD is not responsible for any consequences resulting from not consulting the information on the labels.
5.1. The price of each product sold by ALFASTANDARD is duly indicated on the website, in Euros, including VAT at the legal rate in force.
5.2. The price of each of the products sold by ALFASTANDARD and indicated on the website does not include the costs of transporting the products for delivery to the User, which costs vary depending on the desired method of delivery. Therefore, you should consult the options and prices in point 6.2. of these Terms and Conditions.
5.3. The transport costs of the products and, where applicable, the products exempt from transport costs, will be presented to the User immediately prior to the Order Confirmation by the User.
5.4. The price of products is subject to change by ALFASTANDARD, without prior notice, until the moment the User confirms the Order.
6.1. Selection of products to include in the shopping cart – Step 1
6.1.1. The products that the User intends to purchase must be inserted in the shopping cart, indicating the number of units desired.
6.1.2. Items for sale are subject to existing stock, and ALFASTANDARD is not obliged to sell any product that is not available in stock.
6.1.3. Once the desired products have been selected, the User must select the “FINALIZE PURCHASE” option, and then proceed to log in, create a new registration, or choose to continue filling in the requested data.
6.2. Indication of data for billing, selection of payment method and Delivery Data – Step 2
6.2.1. For the purpose of finalizing the order, the User must enter the requested personal data.
6.2.2. The User must enter delivery and billing details. You must also select the respective delivery method, with the following options available:
Shipping company;
CTT.
6.2.3. The User will, at that moment, be informed of the price to be paid as shipping for their order, as well as the predictable deadlines, in working days, for dispatch and delivery of the products to the User.
6.2.4. After orders have been dispatched, a notification is sent to the User via email. If for any reason the customer does not receive shipping confirmation within a reasonable period of time, they must contact ALFASTANDARD.
6.2.5. The User must then choose the payment method, with the following options available:
Visa Credit Card; Mastercard Credit Card; ATM; MB WAY;
Before Confirming the Order, the User undertakes to check the data contained in their order summary, confirming the User data, the products selected in the shopping cart, the respective delivery method and payment method, and must return to the steps in order to proceed with the respective rectification if any non-compliance is detected.
6.2.6. Before finalizing the order, the User must read the “Terms and Conditions”, inserting the agreement symbol in the available square, only if they accept them. Acceptance of the “Terms and Conditions” is an absolute requirement for the continuation of the operation. The User must immediately print and file the Terms and Conditions for future reference.
6.3. Order confirmation and contract formation – step 3
6.3.1. After completing the previous steps and reading and confirming acceptance of these Terms and Conditions and the Privacy Notice, the User will be able to finalize their order.
6.3.2. When confirming the order, the User enters into a purchase and sale contract with ALFASTANDARD, expressing their full and complete acceptance of the description of the products included in the transaction, their respective prices and these Terms and Conditions, which contain the only provisions applicable between User and ALFASTANDARD.
6.3.3. After the User confirms the Order, they will receive an email confirming that their order has been received by ALFASTANDARD (Order Confirmation email). This email will contain a summary of information about the order placed, including the name/reference of the product, its total price, chosen shipping option and associated transport costs, as well as the payment method selected by the User. If any data is not correct, the User must immediately ask ALFASTANDARD to change it.
6.3.4. Once payment of the total price of the products has been made, the invoice will be issued and sent together with the order either in digital format to the email provided by the User or physically together with the products sent. Once issued, the invoice cannot be reissued with changes.
6.3.5. With the Order Confirmation by the User, accompanied by the subsequent full payment of the total price of the products, the purchase and sale contract for the products is formalized, its effectiveness being, however, dependent on the stock availability of the products, in accordance with the provisions in the following numbers.
7.1. Once the purchase and sale contract has been formalized, full payment of the total price of the products has been made, and on condition that the purchased products are available, all in accordance with the terms set out in the previous clauses, ALFASTANDARD will send the products according to the selected delivery option by the User.
7.2. Despite the expected deadlines, delays may occur for any of the following reasons, which are not attributable to ALFASTANDARD, and which therefore will not give the User any right to compensation:
a) Delays on the part of the carrier;
b) Difficulties in delivery to the recipient;
c) Local holidays.
7.3. The User must ensure that someone is present at the product delivery address on the date indicated by ALFASTANDARD.
7.4. ALFASTANDARD refuses any responsibility for any delay or impossibility of delivering the order, resulting from acts for which it is not responsible.
7.5. The deadline for delivery of ordered products is 30 days, counting from the day following confirmation of payment of the total price of the products.
7.6. For the purposes of these Terms and Conditions, a "delivery" is considered made or a product is considered "delivered" with the signature of the delivery receipt at the agreed address, or, when the product is collected in store, with the signature of the withdrawal receipt.
7.7. ALFASTANDARD does not make exchanges. As such, in the event of a mistake by the User, they must return the product, applying, for this purpose, the provisions of the Right of Withdrawal clause, and then place a new order, with the products they want.
8. Use of Products
8.1. The products must be used in accordance with the instructions for use provided by ALFASTANDARD.
8.2. The laboratory analysis of samples collected with products sold by ALFASTANDARD, which are intended for this purpose, must be carried out by duly licensed laboratories.
8.2.1. The information provided to the laboratory, upon request, must be true and accurate.
8.3. The use of products sold by ALFASTANDARD does not exempt you from consulting qualified health professionals for their correct interpretation.
8.4. The use of products sold by ALFASTANDARD, as well as the respective results and information that may be derived from them, do not, in any case, constitute medical advice, which must be obtained from a qualified professional.
8.5. The results obtained must be interpreted, together with other clinical data, in the general context of a medical consultation that must be conducted by professionals qualified for this purpose.
8.6. ALFASTANDARD is not responsible for the improper use of its products (which does not comply with the instructions for use provided by ALFASTANDARD), or the respective results, or for the possible consequences of that use, reserving the possibility of exercising the rights that accrue to it under misuse.
9.1. In addition to the purchase cost for the ordered products, the products are shipped from our distribution center and there is no possibility of refusing the costs inherent in shipping the products.
9.2. Shipping costs are clearly indicated during the payment process. It is currently not possible to deliver products from the At Home Lab Testing website outside mainland Portugal, so the values shown are only for orders delivered to mainland Portugal. The shipping cost includes sending the order to the customer and returning the order to the Laboratory.
|
Shipping cost Mainland Portugal |
|
Quantity Products |
Weight (kg) |
Price |
|
1 |
0-500g |
€10 |
|
two |
500-1kg |
€16 |
|
3 |
1-1.5kg |
€21 |
|
4 |
1.5-2kg |
€26 |
|
5 |
2-2.5kg |
€31 |
|
6 |
2.5-3kg |
€36 |
|
7 |
3-3.5kg |
€41 |
|
8 |
3.5-4kg |
€46 |
|
9 |
4-4.5kg |
€51 |
|
10 |
4.5-5kg |
€56 |
|
11 |
5kg-5.5kg |
€62 |
|
12 |
5.5-6kg |
€67 |
|
13 |
6-6.5kg |
€72 |
|
14 |
6.5-7kg |
€77 |
|
15 |
7-7.5kg |
€82 |
10.1. Purchasing products on the At Home Lab Testing website is not available for Azores and Madeira.
PRODUCT WARRANTY
11. Guarantee of product conformity
11.1. ALFASTANDARD is responsible for any lack of conformity of products that exists at the time they are delivered to the User.
11.2. The products do not comply with the purchase and sale contract when any of the following facts occur:
a) When the products do not comply with the description made by ALFASTANDARD on its website or do not have the qualities that ALFASTANDARD has presented to the User as a sample or model;
b) When the products are not suitable for the specific use for which the User intended them and of which they informed ALFASTANDARD when they signed the contract and which they accepted;
c) When the products are not suitable for the uses normally given to goods of the same type;
d) When the products do not present the qualities and performance usual in goods of the same type and which the User can reasonably expect, taking into account the nature of the good and, possibly, public statements about its specific characteristics, made by ALFASTANDARD or the brand , particularly in advertising or labeling.
11.3. Under Consumer Law, the general warranty period for products is 3 (three) years for new products, counting from the date of delivery of the products to the User.
11.4. In sales to professionals, ALFASTANDARD is also responsible for any defect in the products that exists at the time they are delivered to the User, with the warranty period being 6 (six) months, counting from the date of delivery of the products to the User.
12. Warranty Exclusions
12.1. No lack of conformity or defects in products within the meaning of applicable law are considered to exist if, at the time the contract is concluded, the User is aware of such lack of conformity or defects or cannot reasonably ignore them.
12.2. It is also not considered that there is a lack of conformity or defects in the products, which are the responsibility of ALFASTANDARD, the occurrence of defects or defects for which ALFASTANDARD is not responsible, particularly when they arise from the following situations:
a) Failure to use and/or store products carefully, diligently and/or in accordance with the respective instructions;
b) The use of products for a purpose other than that for which they were intended;
c) The intervention of third parties, including the analysis and transport of samples collected with the products;
d) The provision of incorrect or incomplete information by the User;
e) Production of products in accordance with customer requests and specific characteristics indicated (personalization);
f) Normal use/consumption of products;
g) Modification or alteration of products.
13. Procedure
13.1. If the purchased Product is not in conformity or suffers from a defect, the User must communicate the situation to ALFASTANDARD, presenting the respective invoice and description of the non-conformity, and the respective products must be delivered to ALFASTANDARD for evaluation.
13.2. After receiving the products at ALFASTANDARD's facilities, the reported non-compliance will be checked. In the event of a lack of conformity for which ALFASTANDARD is responsible, and given the type of products sold in our online store, the User will be entitled, in this order, to one of the following options:
a) Replacement of the product with another with identical characteristics;
b) Reduction in the price paid for products;
c) Termination of the Contract, under the terms of the following Clause.
13.3. The costs of returning or collecting products under warranty will be borne by ALFASTANDARD whenever it is concluded that the non-conformity in question falls within the warranty period.
TERMINATION OF THE CONTRACT
14. Right to freely terminate the contract
14.1. The provisions of this clause apply exclusively to sales made to final consumers , as defined in Law no. 24/96, of 31 July, with subsequent amendments.
14.2. The User has the right to freely terminate this contract within 14 calendar days, without needing to indicate any reason. The deadline for exercising the right of withdrawal expires within 14 days from:
a) The day on which the User or a third party indicated by the User (with the exception of the carrier), acquires physical possession of the product; or
b) The day on which the User or a third party, with the exception of the carrier, indicated by the User, acquires physical possession of the last product, in the case of several goods ordered by the User in a single order and delivered separately.
14.3. The right of free resolution may be exercised by the User for all products purchased or just for some of the products included in an order.
14.4. To this end, the User must fill out the “Free resolution” model and send it by email to ALFASTANDARD's email address, [ support@athomelabtesting.pt ]. ALFASTANDARD will send the User, by email, a notice of receipt of the request for resolution within 48 hours.
14.5. For the resolution period to be respected, it is sufficient that the communication regarding the exercise of the free right of resolution is sent before the end of the resolution period provided for in paragraph 2 of this Clause.
14.6. Exceptions to the provisions of the previous paragraphs are cases in which products are sold sealed and cannot be returned for reasons of health protection or hygiene, if opened after delivery. In these situations, the right to freely terminate the contract is not applicable, and ALFASTANDARD reserves the right to refuse the return of products opened after delivery.
15. Obligations of the parties arising from the free termination of the contract
15.1. When the products have already been delivered to the User, the User must, within 14 days from the date on which he communicated his decision to terminate the contract to ALFASTANDARD, return or deliver the products to ALFASTANDARD, being responsible for bearing the costs arising from the return of products. Products must be sent to the following address: Rua 25 de Abril 66, 2050-317 Azambuja.
15.2. In the event of termination of this contract, before the order is received by the User, all payments made by the User will be refunded, excluding the costs of delivery of the products that are borne by the customer.
15.3. ALFASTANDARD reserves the right to withhold the refund of amounts paid by the User until the products are returned.
15.4. The refund will be made using the same payment method used in the initial transaction, unless expressly agreed otherwise by the User.
15.5. The User must preserve the products in such a way as to be able to return them in the appropriate conditions, in their complete original packaging, and always accompanied by the corresponding receipt or original invoice.
15.6. The contractual right to return products applies exclusively to products that can be returned in the same conditions in which the User received them. Any product that has been damaged or shows signs of use beyond simply opening its external packaging, namely because the respective labels have been removed/cut or any security seals have been broken, ALFASTANDARD may reject the refund.
15.7. If the above conditions are not met, the return will be rejected, and an email will be sent to the User indicating the respective reasons. In this case, the User will have the option of requesting the resending of products not accepted for return, with resending costs being borne.
REFUND POLICY
16. Damaged product or loss thereof
16.1. If the customer loses or damages the product delivered by ALFASTANDARD, they may request that a new one be sent to carry out the requested test. Sending a new product will cost an additional €7.5 as well as the shipping cost to the end customer. To request a new product, you must send an email to shop@athomelabtesting.pt explaining your situation and your desire to obtain a new product. ALFASTANDARD will contact the customer within 48 hours and inform them of the various steps to follow to pay and obtain a new product.
17. Laboratory analysis of the sent sample
17.1. Occasionally laboratories are unable to test samples sent to them. This may occur because the quantity collected is insufficient for complete analysis, the sample has deteriorated or clotted, or because hemolysis has occurred (where red blood cells damaged during sample collection leak their contents into the surrounding plasma). If the laboratory is unable to test the sample, ALFASTANDARD is the entity responsible for evaluating with the end customer the reasons that led to the lack of results and evaluating whether a new product will be sent at no cost to the customer or charging the cost of the KIT (7, 5€) in which the transport costs will be the responsibility of the customer (example: In the case of hemolysis resulting from late sending of the KIT by the end customer or in the event that the customer has not strictly followed the instructions provided and placed the volume of sample to carry out the analyses).
If a second sample sent cannot be tested, the customer may choose to completely cancel the purchase made and will be refunded 60% of the total value of the product purchased. This request must be made using the email address shop@athomelabtesting.pt
FINAL DISPOSITIONS
18. Intellectual property
18.1. ALFASTANDARD is the owner of all intellectual property rights over the website.
18.2. The contents that are made available by ALFASTANDARD through the website, namely texts, images, brands, logos, source codes, are protected by intellectual property legislation, namely, by copyright and industrial property rights, and their property or license, held by ALFASTANDARD and its suppliers or licensors and may not be copied, imitated or used, in whole or in part, without the prior written authorization of ALFASTANDARD or the holder of the applicable intellectual property right, which the User recognize and accept.
18.3. The User undertakes not to make any abusive use of these same contents, and they cannot be copied, disclosed, used or copied in any way, not using software tools to collect protected contents, namely, robots, crawlers or other mechanisms automatic.
18.4. The User will not copy, translate, disassemble or decompile, nor create or attempt to create, by reverse engineering or otherwise, the source code and object code of the Platform, as well as third-party tools and applications and software associated with the operation of the Platform. same, nor remove any confidentiality or intellectual property notices.
18.5. The User undertakes to fully reimburse ALFASTANDARD for any compensation, costs or expenses that it incurs as a result of claims of any kind or nature directed against it by third parties, based on the violation of third party rights, namely property rights intellectual property related to the use of content made available, provided or made available through the website and the services associated with it, including compensation paid to third parties in accordance with their agreement.
19. Protection of Personal Data
ALFASTANDARD, as controller, respects your privacy. Any and all personal data collected on the website will be kept confidential and will not be sold, communicated or, in any way, reused by third parties without your authorization. Any personal data provided to us will be treated in accordance with relevant legislation and best practice. For more information about how we process your personal data, you should consult our Privacy Policy , without prejudice to the notices contained in the appropriate locations.
20. Responsibility
To the maximum extent permitted by law, ALFASTANDARD will only be responsible for damages caused by gross negligence or willful misconduct. ALFASTANDARD does not assume any responsibility for the continuous availability of its website, and in particular mobile networks, the Internet and mobile devices.
21. User support and complaints
The User may direct comments, suggestions or complaints to ALFASTANDARD by telephone at +351 218 860 169 (available from Monday to Friday from 9am to 1pm and from 2pm to 6pm) or via email at shop@athomelabtesting .pt .
22. Alternative dispute resolution
22.1. The provisions of this clause apply exclusively to sales made to final consumers , as defined in Law no. 24/96, of 31 July, with subsequent amendments.
22.2. ALFASTANDARD informs that, under the terms set out in the Consumer Protection Law, consumer disputes of low economic value (less than €5,000.00) are subject to necessary arbitration or mediation, whenever, by express choice of consumers, these are submitted to the arbitration court attached to legally authorized consumer dispute arbitration centers. Therefore, in the event of a dispute, the end consumer may resort to any of these means, and must be represented by a lawyer or solicitor (or request legal aid, under the legally stipulated terms).
22.3. Furthermore, under Reg. (EU) 524/2013 of the European Parliament and the Council, the User can access https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home .chooseLanguage to the Online Dispute Resolution Platform (RLL), where information is available on the possibility of using it to resolve your disputes.
22.4. Also on the Consumer Portal ( www.consumidor.pt ) information is available on the Alternative Consumer Dispute Resolution Entities available, to promote the extrajudicial resolution of national and cross-border disputes under Law No. 144/2015, of 8 September, with subsequent amendments, when they are initiated by a consumer against a supplier of goods or service provider and respect contractual obligations resulting from purchase and sale or service provision contracts, concluded between a supplier of goods or established service provider and consumers residing in Portugal and the European Union.
THE USER DECLARES THAT THEY HAVE READ AND UNDERSTOOD THESE GENERAL CONDITIONS, AS WELL AS THE POLICIES ASSOCIATED WITH THEM, AND THAT THEY HAD THE OPPORTUNITY TO SEEK INDEPENDENT LEGAL ADVICE BEFORE ACCEPTING THEM. YOU FURTHER ACKNOWLEDGE THAT THIS IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND ALFASTANDARD, WHICH REROGATES ANY PRIOR PROPOSAL OR AGREEMENT, WRITTEN OR ORAL, AND ANY OTHER COMMUNICATION BETWEEN YOU AND ALFASTANDARD, RELATING TO THE PURPOSE OF THIS AGREEMENT.
Terms and Conditions updated on 2023/03/08.